Support
We’re a small team and we read every message. Email support@fatlossratio.com and we’ll get back to you.
Do I have to count calories?
No. That's the whole point. You log one honest answer a day — whether you stuck to your plan — and the app tracks your adherence percentage. There is nothing to weigh or count.
What's the difference between Simple and Detailed mode?
Simple mode is a single daily tap: on plan, one slip, or off plan. Detailed mode is a checklist of your plan's habits that you build yourself and tick off. Both track adherence — neither counts calories. You can switch anytime, and your checklist is remembered per diet style.
What is the Sunday Reading?
Once a week the app crosses your adherence with your weight trend and gives you one verdict — stay the course, change the plan, or stick to the plan — each with a single concrete next move.
How does the free trial work?
You get 7 days of Pro when you start, with no card and no charge. After that you drop to the free tier automatically unless you choose to subscribe. The core daily ritual stays free forever.
Is my data backed up?
Your data lives on your device. You can optionally back it up to your own iCloud (iOS) or Google account (Android) so it restores when you reinstall or switch devices. We never run our own server and can't read your backup.
How do I connect Apple Health or Health Connect?
In the Weight tab, choose to read your weight from Apple Health (iOS) or Health Connect (Android). It's read-only — the app never writes anything back — and you can revoke access anytime in your device settings. You can also just log weight manually.
How do I cancel my subscription?
Subscriptions are managed by the App Store (iOS) or Google Play (Android). Manage or cancel from your store account settings; your Pro features stay active until the end of the current period.
How do I delete my account and data?
Open the app and go to You → Delete account. That removes your local data and your private cloud backup. To request deletion of anything held by our providers, email us.
Still stuck? Email support@fatlossratio.com.